Before Your Service
Please read the following FAQ's before your service
* A patch test is available for all services (upon request), and must be done at least 24 hours before your service.
*Absolutely NO MASCARA and eye makeup on the day of your service.
*Remove all traces of mascara and eye makeup the day before your service. failing to do so may affect the retention.
*You will not be able to wet your lashes for 5 hours. (please plan accordingly)
*Please keep your eyes closed for the entire procedure unless your technician states otherwise.
*Please keep conversation to a minimum during your service. (talking causes eyes to flutter)
*Please do not answer phone calls during your service.
*Please note that all lash sessions are booked out by time. Late arrivals will cut into your lash session. (i.e. 10min late will decrease a 60min lash session to a 50min session)
*Factors such as dirty lashes will also cut into your lash session, as we will need to take extra time to clean them before application
Policies
Cancellation Policy
If you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule. Last-minute cancellations are very harmful to a small business. Rescheduling/Cancellations must be made before 8 a.m. the day before your service. or you will be charged 100% of the appointment fee at your next appointment. Clients who do not show up without notice will be charged 100% of your appointment fee, or will no longer be accepted as clients.
Late Arrivals
If you arrive late, you will not be able to extend your appointment time and will be charged for your original appointment time.
*Please remember that all lash sessions are booked out by time. Late arrivals will cut into your lash session. (i.e., if you are 10 minutes late, it will decrease your 60-minute lash session to a 50-minute session. You will still be charged for a 60-minute session).
*Factors such as dirty lashes will also cut into your lash session, as we will need extra time cleaning them before application.
Out of respect and consideration for your Eyelash Artist and other clients, please do your best to be on time.